We had such a wonderful and unexpectedly heartwarming stay at Kangaroo Island Ozone Hotel thanks to Joey and the amazing staff.
Our electric car battery unfortunately went completely flat after our trip from Remarkable Rocks, and we had to get the car towed late at night to the nearest charging station — which happened to be right in front of Kangaroo Island Ozone Hotel. Since it was already very late and freezing cold, we tried our luck asking if there were any available rooms despite Agoda showing the hotel as fully booked.
Thankfully, Joey, the hotel manager, went above and beyond to help us. He managed to find the last remaining room for us and even kindly held it while we waited for confirmation from our car insurance company that the stay would be covered. Even before we officially became guests, Joey welcomed us warmly, gave us water, and let us stay comfortably in the lobby instead of waiting outside in the cold. His kindness and hospitality truly meant so much to us after such a stressful situation.
The room itself was spacious, clean, and comfortably fit the three of us. Joey was also incredibly generous and even fixed out the extra bed for us. We also really loved the bathroom amenities — especially the Ink & Water soaps and toiletries, which felt thoughtful and luxurious after a long day of travel.
Thank you again to Joey and the whole team for turning such a stressful night into something we’ll genuinely remember fondly. Your kindness, warmth, and hospitality made all the difference. Highly recommend staying here when visiting Kangaroo Island!