I am writing to express my sincere gratitude for the exceptional service I received during my stay at your hotel, specifically on the evening of Saturday, May 23rd, 2026. I want to highly commend Emilia, who was working the night shift. I encountered a stressful situation when I get lose in Kangaroo Island, Emilia handled it with the utmost professionalism, patience, and kindness. She went above and beyond to resolve the issue quickly and efficiently, instantly making me feel valued and looked after as a guest. Her warm attitude and excellent problem-solving skills are a true asset to your team and greatly enhanced my experience at your hotel. Please convey my personal thanks and appreciation to Emilia. It is because of dedicated staff like her that I would highly recommend Kangaroo Island Ozone Hotel to others. Thank you once again for the wonderful hospitality.
